Frequently Asked Questions
Everything you need to know about bringing luxury to your home and garden.
What is the typical shipping lead time for large garden furniture?
Most in-stock garden furniture and large planters ship within 5-10 business days. Custom orders or hand-finished cast stone items may take 4-6 weeks for production and delivery.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for oversized items. This service includes inside delivery, assembly, and removal of all packaging materials to ensure your garden space is ready to enjoy immediately.
What is your return policy for home decor items?
We accept returns on most unused home decor items within 30 days of delivery. Please note that custom-made items, such as personalized fountains or special-order fabrics, are non-returnable.
Are your outdoor products weather-resistant?
Absolutely. Our collection is curated for durability, featuring materials like marine-grade teak, powder-coated aluminum, and weather-resistant cast stone designed to withstand the elements year-round.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For freight shipments, the carrier will call you directly to schedule a convenient delivery window.
Do you offer design consultations for garden layouts?
Yes, The Garden Gates provides professional design consultations. Our experts can help you select the perfect fountains, statuary, and furniture to complement your home's unique architectural style.