Returns & Exchanges

At The Garden Gates, we want you to be completely satisfied with your home and garden selections. If your purchase doesn't perfectly suit your space, you may return eligible items within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our customer service team via email with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully repack your items in their original manufacturer's packaging with all protective inserts to ensure the product remains undamaged during transit.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our distribution center.

4

Receive Your Refund

Once our warehouse inspects the returned goods to confirm they are in original condition, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing